/** * Deprecated Functions of Astra Theme. * * @package Astra * @link https://wpastra.com/ * @since Astra 1.0.23 */ if ( ! defined( 'ABSPATH' ) ) { exit; } /** * Deprecating footer_menu_static_css function. * * Footer menu specific static CSS function. * * @since 3.7.4 * @deprecated footer_menu_static_css() Use astra_footer_menu_static_css() * @see astra_footer_menu_static_css() * * @return string Parsed CSS */ function footer_menu_static_css() { _deprecated_function( __FUNCTION__, '3.7.4', 'astra_footer_menu_static_css()' ); return astra_footer_menu_static_css(); } /** * Deprecating is_support_footer_widget_right_margin function. * * Backward managing function based on flag - 'support-footer-widget-right-margin' which fixes right margin issue in builder widgets. * * @since 3.7.4 * @deprecated is_support_footer_widget_right_margin() Use astra_support_footer_widget_right_margin() * @see astra_support_footer_widget_right_margin() * * @return bool true|false */ function is_support_footer_widget_right_margin() { _deprecated_function( __FUNCTION__, '3.7.4', 'astra_support_footer_widget_right_margin()' ); return astra_support_footer_widget_right_margin(); } /** * Deprecating prepare_button_defaults function. * * Default configurations for builder button components. * * @since 3.7.4 * @deprecated prepare_button_defaults() Use astra_prepare_button_defaults() * @param array $defaults Button default configs. * @param string $index builder button component index. * @see astra_prepare_button_defaults() * * @return array */ function prepare_button_defaults( $defaults, $index ) { _deprecated_function( __FUNCTION__, '3.7.4', 'astra_prepare_button_defaults()' ); return astra_prepare_button_defaults( $defaults, absint( $index ) ); } /** * Deprecating prepare_html_defaults function. * * Default configurations for builder HTML components. * * @since 3.7.4 * @deprecated prepare_html_defaults() Use astra_prepare_html_defaults() * @param array $defaults HTML default configs. * @param string $index builder HTML component index. * @see astra_prepare_html_defaults() * * @return array */ function prepare_html_defaults( $defaults, $index ) { _deprecated_function( __FUNCTION__, '3.7.4', 'astra_prepare_html_defaults()' ); return astra_prepare_html_defaults( $defaults, absint( $index ) ); } /** * Deprecating prepare_social_icon_defaults function. * * Default configurations for builder Social Icon components. * * @since 3.7.4 * @deprecated prepare_social_icon_defaults() Use astra_prepare_social_icon_defaults() * @param array $defaults Social Icon default configs. * @param string $index builder Social Icon component index. * @see astra_prepare_social_icon_defaults() * * @return array */ function prepare_social_icon_defaults( $defaults, $index ) { _deprecated_function( __FUNCTION__, '3.7.4', 'astra_prepare_social_icon_defaults()' ); return astra_prepare_social_icon_defaults( $defaults, absint( $index ) ); } /** * Deprecating prepare_widget_defaults function. * * Default configurations for builder Widget components. * * @since 3.7.4 * @deprecated prepare_widget_defaults() Use astra_prepare_widget_defaults() * @param array $defaults Widget default configs. * @param string $index builder Widget component index. * @see astra_prepare_widget_defaults() * * @return array */ function prepare_widget_defaults( $defaults, $index ) { _deprecated_function( __FUNCTION__, '3.7.4', 'astra_prepare_widget_defaults()' ); return astra_prepare_widget_defaults( $defaults, absint( $index ) ); } /** * Deprecating prepare_menu_defaults function. * * Default configurations for builder Menu components. * * @since 3.7.4 * @deprecated prepare_menu_defaults() Use astra_prepare_menu_defaults() * @param array $defaults Menu default configs. * @param string $index builder Menu component index. * @see astra_prepare_menu_defaults() * * @return array */ function prepare_menu_defaults( $defaults, $index ) { _deprecated_function( __FUNCTION__, '3.7.4', 'astra_prepare_menu_defaults()' ); return astra_prepare_menu_defaults( $defaults, absint( $index ) ); } /** * Deprecating prepare_divider_defaults function. * * Default configurations for builder Divider components. * * @since 3.7.4 * @deprecated prepare_divider_defaults() Use astra_prepare_divider_defaults() * @param array $defaults Divider default configs. * @param string $index builder Divider component index. * @see astra_prepare_divider_defaults() * * @return array */ function prepare_divider_defaults( $defaults, $index ) { _deprecated_function( __FUNCTION__, '3.7.4', 'astra_prepare_divider_defaults()' ); return astra_prepare_divider_defaults( $defaults, absint( $index ) ); } /** * Deprecating is_astra_pagination_enabled function. * * Checking if Astra's pagination enabled. * * @since 3.7.4 * @deprecated is_astra_pagination_enabled() Use astra_check_pagination_enabled() * @see astra_check_pagination_enabled() * * @return bool true|false */ function is_astra_pagination_enabled() { _deprecated_function( __FUNCTION__, '3.7.4', 'astra_check_pagination_enabled()' ); return astra_check_pagination_enabled(); } /** * Deprecating is_current_post_comment_enabled function. * * Checking if current post's comment enabled and comment section is open. * * @since 3.7.4 * @deprecated is_current_post_comment_enabled() Use astra_check_current_post_comment_enabled() * @see astra_check_current_post_comment_enabled() * * @return bool true|false */ function is_current_post_comment_enabled() { _deprecated_function( __FUNCTION__, '3.7.4', 'astra_check_current_post_comment_enabled()' ); return astra_check_current_post_comment_enabled(); } /** * Deprecating ast_load_preload_local_fonts function. * * Preload Google Fonts - Feature of self-hosting font. * * @since 3.7.4 * @deprecated ast_load_preload_local_fonts() Use astra_load_preload_local_fonts() * @param string $google_font_url Google Font URL generated by customizer config. * @see astra_load_preload_local_fonts() * * @return string */ function ast_load_preload_local_fonts( $google_font_url ) { _deprecated_function( __FUNCTION__, '3.7.4', 'astra_load_preload_local_fonts()' ); return astra_load_preload_local_fonts( $google_font_url ); } /** * Deprecating ast_get_webfont_url function. * * Getting webfont based Google font URL. * * @since 3.7.4 * @deprecated ast_get_webfont_url() Use astra_get_webfont_url() * @param string $google_font_url Google Font URL generated by customizer config. * @see astra_get_webfont_url() * * @return string */ function ast_get_webfont_url( $google_font_url ) { _deprecated_function( __FUNCTION__, '3.7.4', 'astra_get_webfont_url()' ); return astra_get_webfont_url( $google_font_url ); } AI News – Bhagyoday Metals https://bhagyodaymetals.co.in Sat, 26 Jul 2025 07:30:21 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.9 The Effectiveness of Artificial Intelligence Conversational Agents in Health Care: Systematic Review PMC https://bhagyodaymetals.co.in/the-effectiveness-of-artificial-intelligence-2/ https://bhagyodaymetals.co.in/the-effectiveness-of-artificial-intelligence-2/#respond Thu, 20 Mar 2025 14:17:57 +0000 https://bhagyodaymetals.co.in/?p=1316

Conversational AI in Healthcare: 5 Key Use Cases Updated 2023

conversational ai in healthcare

The highly capable chips and accelerators of today have transformed the entire digital ecosystem, starting with artificial intelligence. In addition, patients have the tools and information available on their fingertips to manage their own health. Within the first 48 hours of its implementation, the MyGov Corona Helpdesk processed over five million conversations from users across the country.

  • While AI-powered chatbots have been instrumental in transforming the healthcare landscape, their implementation and integration have many challenges.
  • If even this stage does not produce a response, the bot passes the question back to a live agent.
  • Babylon Health’s AI system exemplifies this by handling patient triage and preliminary consultations, freeing up valuable time for healthcare professionals.
  • For instance, AI-driven chatbots can provide 24/7 support, answering queries and offering medical advice.

These advancements eliminate unnecessary delays, effectively bridging the gap between diagnosis and treatment initiation. This technology has the potential to combat the spread of inaccurate health information in several ways. Example – in case of a public health crisis like the Covid-19, such a system can disseminate recommended advice about washing hands, social distancing, and covering face with masks. It can also advise patients about when to visit a healthcare facility and how to manage their symptoms. Another significant transformation in healthcare via conversational AI is related to tracking patients’ health. For many patients, visiting a doctor simply means a lack of control over the self while facing severe symptoms because of an underlying health problem.

Automation of Administrative Tasks

In hospitals, AI-powered bots automate routine and repetitive tasks such as taking vitals and delivering medication, freeing healthcare professionals to focus on more complex tasks. Conversational AI in Healthcare has become increasingly prominent as the healthcare industry continues to embrace significant technological advancements over the years to improve patient care. In summary, the impact of AI in drug discovery and research, as exemplified by Atomwise, is profound. By harnessing the power of AI for rapid and accurate screening of drug compounds, the entire landscape of drug development is being reshaped. This technology offers the promise of faster, more efficient, and potentially more innovative approaches to finding treatments for a wide array of diseases, from common illnesses to rare and complex conditions. Both the Cleveland Clinic and Google’s DeepMind exemplify how AI can transform healthcare.

conversational ai in healthcare

This either prevents them from making the right decisions or actively encourages them to make the wrong ones. Deloitte Chief Futurist Mike Bechtel provides perspective on the excitement around generative AI within the context of Tech Trends’ macro technology forces. Hemnabh Varia is a deputy manager with Deloitte Services India Pvt Ltd, affiliated with the Deloitte Center for Health Solutions.

Post-treatment Care

The efficiency of AI in screening and analysis makes it economically viable to pursue treatments for rare or neglected diseases. These conditions often do not receive the same level of attention in traditional drug discovery due to the high costs and lower financial incentives. Their AI-driven tools help in analyzing medical images more accurately and quickly, aiding radiologists in diagnosing diseases such as cancer with greater precision.

conversational ai in healthcare

Gen AI can automatically and immediately summarize this data regardless of the volume, freeing up time for people to address more complex needs. It’s being utilized for scheduling appointments, guiding post-treatment care, providing patient support, sending reminders, and even handling billing issues. While it offers efficiency and round-the-clock service, ensuring data privacy and ethical considerations remains crucial during its deployment. Notably, Conversational AI is significantly enhancing the high quality of communication between physicians and patients, and it’s also paving the way for remote patient treatment. But, In the realm of research in medical sciences, artificially intelligent systems have become integral.

Desirable Qualities In Conversational AI

Ninety-six percent of apps employed a finite-state conversational design, indicating that users are taken through a flow of predetermined steps then provided with a response. The majority (83%) conversational ai in healthcare had a fixed-input dialogue interaction method, indicating that the healthbot led the conversation flow. This was typically done by providing “button-push” options for user-indicated responses.

  • There has been one systematic review of commercially available apps; this review focused on features and content of healthbots that supported dementia patients and their caregivers34.
  • In this regard, a conversation with an AI Assistant would efficiently substitute the initial phone call you might make to your doctor to discuss your concerns, before making an in-person appointment.
  • It can raise awareness about a specific health-related concern or crisis by offering swift access to accurate, reliable and timely information.

These often contain several content nodes or steps to qualify the question and lead the user to a specific intent. Lastly, healthcare being a service that is universally accessed, the patient data could also include health details of various influential and political figures. Leakage of such data could find their way into hackers and bad actors who could use such data for nefarious purposes. Secondly, access to such critical data can enable by third party agents could cause embarrassment, be it intentional or not. One of the earliest publicised applications of big data involved a case of a parent being targeted with pregnancy ads for his teenage daughter.

Organization leaders may choose to outsource various parts of their tech stack after evaluating their own internal capabilities. Applying gen AI to healthcare businesses could help transform the industry, but only after leaders take inventory of their own operations, talent, and technological capabilities. Within hospitals and physician groups, gen-AI technology has the potential to affect everything from continuity of care to clinical operations and contracting to corporate functions.

conversational ai in healthcare

The studies generally reported positive or mixed evidence for the effectiveness, usability, and satisfactoriness of the conversational agents investigated, but qualitative user perceptions were more mixed. The quality of many of the studies was limited, and improved study design and reporting are necessary to more accurately evaluate the usefulness of the agents in health care and identify key areas for improvement. Further research should also analyze the cost-effectiveness, privacy, and security of the agents. Figure 2

shows how our conversational agent ‘lives’ on patients’ devices and acts as starting point for checking their health state or requesting health services. The agent provides highly customized recommendations, stores and integrates the patient’s various data points from other sources, such as wearable technologies, and proactively checks on patients’ symptoms and health. It shares data where necessary with the patient’s GP and autonomously books appointments when needed.

Considerations for healthcare practices that are interested in conversational AI

In the next three to four years, as AI systems improve, the focus will inevitably shift toward making these virtual assistants more human at work. This mini-review embarks on an exploration of the profound impact that AI-powered chatbots are exerting on healthcare communication, with a particular emphasis on their capacity to catalyze transformative changes in patient behavior and lifestyle choices. Our journey takes us through the evolution of chatbots, from rudimentary text-based systems to sophisticated conversational agents driven by AI technologies. We delve into their multifaceted applications within the healthcare sector, spanning from the dissemination of critical health information to facilitating remote patient monitoring and providing empathetic support services. The most frequently raised issue with conversational agents (9 studies) was poor understanding because of limited vocabulary, voice recognition accuracy, or error management of word inputs [13,32-37,41,52].

Why Healthcare is the Perfect Place For AI to Shine – MedCity News

Why Healthcare is the Perfect Place For AI to Shine.

Posted: Thu, 16 Nov 2023 08:00:00 GMT [source]

This paper intends to present an architecture adopted to deploy a successful conversational AI agent, named Ainume, using Google Dialogflow on the Google Cloud Platform (GCP). Ainume identifies symptoms of common and chronic diseases, accordingly, suggesting nutraceutical solutions to reduce the symptoms of these diseases. The focus of this paper is on one aspect that Ainume is equipped to deal with, that is, cardiovascular diseases. There were a variety of study types included in this review; so several different quality assessment tools were used to assess the risk of bias and quality of the 31 included studies. A total of 6 studies could not be classified as RCTs, cohort, qualitative, or cross-sectional studies, and their study design was coded as other [12,39,40,44,52,55]. Most of these studies were papers describing the development and initial evaluation of conversational agents, and half of them did not have participants [40,44,55].

The idea to converse with computers using natural language goes back to Alan Turing’s seminal

Imitation Game

[

13

]. He devised what is today known as the

Turing Test

, which challenges people to determine whether they are talking to another human or, in fact, a machine. In 1966, Joseph Weizenbaum developed ELIZA, a chatbot, which he originally created to demonstrate how limited the communication between humans and machines were at the time. Using simple pattern matching and substitutions, the chatbot conveyed the mere illusion of understanding its users. The chatbot took the form of a Rogerian psychotherapist named after Carl Rogers, using his famous method that involved slightly rephrasing and repeating what patients had just said. And while Weizenbaum ended up being surprised by users’ tendency to attribute human-like feelings to the chatbot, today’s systems and devices are often seen as companions and human-like entities with social elements and personalities [

14

].

conversational ai in healthcare

]]> https://bhagyodaymetals.co.in/the-effectiveness-of-artificial-intelligence-2/feed/ 0 Smart phone bar code scanning technology enhances customer service https://bhagyodaymetals.co.in/smart-phone-bar-code-scanning-technology-enhances/ https://bhagyodaymetals.co.in/smart-phone-bar-code-scanning-technology-enhances/#respond Wed, 05 Feb 2025 08:27:52 +0000 https://bhagyodaymetals.co.in/?p=1314

Last mile intra-city logistics: The key to e-commerce customer satisfaction Re-Tales by Jolly Jose

customer service logistics

It has been reported that transportation currently accounts sizeable no. of the GDP, and intra-city logistics is a significant part of it in terms of value. Intra-city logistics has evolved over time and it is gradually progressing to provide all-inclusive shipment services. Moreover being able to provide integrated service has become one of the main lookouts for intra-city logistics companies. Customers are more likely to opt for a company that packs, picks and delivers from their doorstep. The annual Inbound Logistics Top 3PL Excellence Award is a highly anticipated benchmark for the logistics sector, identifying companies that consistently demonstrate superior performance, adaptability, and value creation for their clients.

This is why adopting security standards like ISO/IEC ensures that retailers not only secure customer information but also align with international best practices in data security. The role of technology in refining logistics processes has become crucial, catering to contemporary consumers’ desires for swift, precise and customized service. This evolution in logistics is driven by the demand for enhanced customer experiences, spotlighting the importance of speed, accuracy, and personalization in today’s fast-moving market.

Unitrans continues to Make It Happen

customer service logistics

A Moody’s Analytics survey highlights a gap, revealing that 69% of global businesses lack real-time supply chain visibility. Promptly addressing any delivery issues further builds trust, laying the groundwork for customer loyalty and showcasing the retailer’s commitment to excellent service. The utilisation of predictive analytics has revolutionised the planning and execution processes in logistics. By leveraging historical data, machine learning algorithms, and artificial intelligence, logistics companies can anticipate demand patterns and allocate resources accordingly, optimise routes, and streamline operations. This enhances efficiency and enables better resource allocation, reducing delays and improving overall customer satisfaction. Predictive analytics empower logistics providers to proactively address potential issues, leading to a smoother and more reliable supply chain.

Let’s explore three technologies that help retail businesses optimize their logistics and create a delightful customer experience. Oracle announced the results of its “Global Insights on Succeeding in the Customer Experience Era” report. This global survey of 1,342 senior-level executives from 18 countries in North America, Europe, Asia Pacific and Latin America yields new insights on the challenges, strategies and lessons learned for succeeding in the customer experience era. ST. LOUIS, July 21, 2025 (GLOBE NEWSWIRE) — Sunset Transportation (“Sunset”), a leading third-party logistics (3PL) provider, announces its recognition by Inbound Logistics as the No. 3 3PL in their prestigious 2025 Top 3PL Excellence Award. This distinguished honor underscores Sunset Transportation’s unwavering commitment to operational excellence, innovative solutions, and personalized service within the highly competitive logistics industry.

SECTORS

Addressing these issues demands meticulous preparation, active involvement from all stakeholders and substantial investments in educational programs. Selecting a dispatch management system that is not only scalable but also user-friendly, ensuring it dovetails seamlessly with existing infrastructures, can ease the integration process. Clear, open discussions highlighting the advantages and financial gains of the new system, combined with practical, hands-on training sessions, can also make for smoother change management and pave the way for its successful adoption. Locally, BPL has a loyal and longlived client list, some of whom they’ve been servicing for more than 15 years. Steve Smith, warehousing director at BPL, attributes this partly to analysing the reasons for losing customers when this happens and also looking closely at how often and why BPL is re-awarded business.

Join theCUBE Alumni Trust Network

Mazda Motor Europe (MME) said Jorgen Olesen, vice president of customer service and logistics, will retire on 31 March, 2016 after almost 18 years of service with Mazda. With Quartz AI, it’s aiming to provide highly customized and accelerated AI platforms that combine its deep domain expertise with Nvidia’s AI Enterprise software stack and Omniverse design tools to help customers gain an edge over their competitors. Our departure point is always in-depth conversations to gain a comprehensive understanding of our customers’ specific needs, supply chain intricacies, and operational details. Supply chain management affects every aspect of a nation’s daily life, from businesses to the individual.

  • And in a competitive field that generates 10 percent of the nation’s gross domestic product, their approach to customer service has resulted in the Scottsdale company’s growth.
  • The gradual retirement of scanners and roll-out of smart phones has ensured there is no disruption to operations.
  • The role of technology in refining logistics processes has become crucial, catering to contemporary consumers’ desires for swift, precise and customized service.

We look for clients that value what we do and put a focus on high performance and value instead of the lowest cost,” Holmquist said. Patton said that for most clients, dealing with freight can be a “necessary evil.” But they work to give clients a different and positive experience from what they’ve had previously. From 2013 to 2014, Stream Logistics grew more than 1,000 percent and is on track to grow an additional 250 percent by the end of this year, according to company data. What started as a 30-client roster is now comprised of 200 active shippers each month, Holmquist said. Patton said putting together a team of employees that have the same philosophy and dedication to service also has been key. Michael Cleary, logistics supervisor for Duncan Family Farms, relies on Stream Logistics to deliver about 2,250 pallets of produce each week from the Goodyear farm to distribution centers in Yuma, where it travels to grocers on the east coast and in the Midwest.

customer service logistics

This delivery concept however brings a lot of challenges that third party service providers need to overcome, largely depending on cultures, locations & habits of online customers. With the new age population of Millennial’s and Generation Z habituated to online shopping starting from groceries to apparel to furniture and even OTC medicines online shopping is a boon that saves time, cost, and the physical effort of shopping. Integrating artificial intelligence (AI) in customer service has brought about a paradigm shift in communication within the logistics industry. Chatbots powered by natural language processing enable instant and personalised customer interactions, addressing queries, providing order updates, and offering assistance. These AI-driven communication tools enhance customer satisfaction by delivering prompt and accurate information and free up human resources to focus on more complex tasks, improving overall operational efficiency. We go beyond traditional transport providers, offering innovative, personalised integrated end-to-end logistics and supply chain solutions that empower businesses across sub-Saharan Africa.

Our approach seamlessly blends process and technology with a deep understanding of our customers’ unique requirements to help them achieve and exceed their goals. Integrating dynamic route planning software into retail operations is a complex challenge, necessitating solutions with flexible APIs and customizable features for a tailored fit. Post-implementation, businesses face costs related to software acquisition, staff training and managing change. Therefore, careful integration and comprehensive change management are critical for overcoming these obstacles and achieving a competitive edge.

customer service logistics

BUSINESS

One such case in point is our long-standing relationship with a glass manufacturer whom had a unique problem of “scuffing” on their bottles. A dedicated team analysed their logistics operations, and found the root cause of the problem. “We continually urge our staff to remain aware of their actions that will impact customer service, with value-added services tracked,” he says.

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